"Registration was easy, and the people on the phone were very friendly and helpful. With less than 24 hours notice, they set up a customized bike ride for my brother and me. We told them we had no previous mountain biking experience but are very athletic teens and would only be a group of two instead of the supposed minimum of four. They let us sign up for a lengthier and more advanced trail (the Flume Trail) than the usual beginner options and even upgraded our bikes for free! Our guide was very nice but not "too nice" (she obviously had experience dealing with teens). She knew the trail extremely well and took some great pictures of us (with our camera, so the pictures were free). We stopped for snacks and lunch (great sandwiches from Safeway), and the guide even showed us a fish restocking station. The biking itself was incredibly fun, but does require a fair bit of athleticism for both uphill and downhill sections (parents, be warned). We rode the shuttle back to the meeting point to get picked up in the afternoon. Fantastic experience overall." -Vincent W.
--
Had a great time on the North Shore Kayak last Monday. This is the second time I've used your company. Our guide, I think his name was Kerry, (he grew up in Sacramento) did a fabulous job and was very patient with 2 novices, myself and a friend. It was just the three of us, so we had great one-on-one attention. He excels in customer service skills, which is a lost art these days. The day was perfect and the lake was beautiful so it was a win-win all around.
-- Patti L.
"Booking process was seamless, and received good comms after booking. The kayak tour was in the a.m., followed by a delicious lunch under the pines and an afternoon sail that they booked for us thru a third party. Our kayak tour was the absolute highlight of our visit, and our guide Tim was awesome. Tim was incredibly knowledgable, but also a very fun guy to hang out with for a few hours...wish we could have hung out with him longer! Tim also went so far as to give us some advice on a driving tour around the lake the following day that turned out great! Thanks Tim!!" Barry A.
--
"How lucky we were to have a full moon on one of the few nights we were in North Tahoe. An amazing evening on the water paddling out into the lake, watching the sun set over the horizon on one side and then oh so dramatically the moon rise on the other. A serene experience we would definitely recommend!" Jackie C.
--
I took my daughter and her children for a kayaking experience on July 4th and signed up 2 single kayaks and a paddle board with Mark who was in charge on July 4, 2009. Mark gave excellent instruction to my grandchildren and to my daughter and everyone had the time of their lives. Although we ran over our hour by a few minutes, Mark kindly charged us only for the first hour. This was at a time when some people would have milked the customer for every last dime because it was one of the busiest days of the year. As a result of his kindness, we purchased two shirts. My daughter's size was apparently unavailable but Kevin showed up, did some more searching and came up with a perfect shirt with a perfect fit. All of this is to say that anyone looking for superior customer service will find it with the kind and competent people at Tahoe Adventure Company. We will definitely be repeat customers in the future.
-- R. Garland