"Registration was easy, and the people on the phone were very friendly and helpful. With less than 24 hours notice, they set up a customized bike ride for my brother and me. We told them we had no previous mountain biking experience but are very athletic teens and would only be a group of two instead of the supposed minimum of four. They let us sign up for a lengthier and more advanced trail (the Flume Trail) than the usual beginner options and even upgraded our bikes for free! Our guide was very nice but not "too nice" (she obviously had experience dealing with teens). She knew the trail extremely well and took some great pictures of us (with our camera, so the pictures were free). We stopped for snacks and lunch (great sandwiches from Safeway), and the guide even showed us a fish restocking station. The biking itself was incredibly fun, but does require a fair bit of athleticism for both uphill and downhill sections (parents, be warned). We rode the shuttle back to the meeting point to get picked up in the afternoon. Fantastic experience overall." -Vincent W.
-- Vincent W.
"We did the Sand Harbor Kayak tour with Tahoe Adventure Company. Emma Hoffman was our tour guide. This tour was worth the money. Emma guided the tour well, was informative about the history of the place, friendly and kept us engaged. But what I am happy about is something bigger than that...Myself and my husband are beginners in kayaking. We were struggling with balancing the Kayak and suddenly our kayak toppled down. Emma took charge of this unexpected situation and immediately helped us! She stayed calm and guided us step by step as to how to get back on the kayak and got us back on kayak. Without her, I don't know how we would have managed! Because we are very new to this. Thanks, Emma! A guide's or Company's worth is known especially based on how they handle unexpected situations! Also, Emma helped our group Cliff jump by jumping along with us. Without her lead none of us had the guts to jump by ourselves. I am glad I chose Tahoe Adventure Company for this tour and glad that Emma was our tour guide. I’d come back to Tahoe adventure company again for both summer and winter activities. They ensure safety along with providing adventure." -Viv N.
-- Viv N.
I took my daughter and her children for a kayaking experience on July 4th and signed up 2 single kayaks and a paddle board with Mark who was in charge on July 4, 2009. Mark gave excellent instruction to my grandchildren and to my daughter and everyone had the time of their lives. Although we ran over our hour by a few minutes, Mark kindly charged us only for the first hour. This was at a time when some people would have milked the customer for every last dime because it was one of the busiest days of the year. As a result of his kindness, we purchased two shirts. My daughter's size was apparently unavailable but Kevin showed up, did some more searching and came up with a perfect shirt with a perfect fit. All of this is to say that anyone looking for superior customer service will find it with the kind and competent people at Tahoe Adventure Company. We will definitely be repeat customers in the future. -R. Garland
-- R. Garland
