I took my daughter and her children for a kayaking experience on July 4th and signed up 2 single kayaks and a paddle board with Mark who was in charge on July 4, 2009. Mark gave excellent instruction to my grandchildren and to my daughter and everyone had the time of their lives. Although we ran over our hour by a few minutes, Mark kindly charged us only for the first hour. This was at a time when some people would have milked the customer for every last dime because it was one of the busiest days of the year. As a result of his kindness, we purchased two shirts. My daughter's size was apparently unavailable but Kevin showed up, did some more searching and came up with a perfect shirt with a perfect fit. All of this is to say that anyone looking for superior customer service will find it with the kind and competent people at Tahoe Adventure Company. We will definitely be repeat customers in the future. -R. Garland
-- R. Garland
"Registration was easy, and the people on the phone were very friendly and helpful. With less than 24 hours notice, they set up a customized bike ride for my brother and me. We told them we had no previous mountain biking experience but are very athletic teens and would only be a group of two instead of the supposed minimum of four. They let us sign up for a lengthier and more advanced trail (the Flume Trail) than the usual beginner options and even upgraded our bikes for free! Our guide was very nice but not "too nice" (she obviously had experience dealing with teens). She knew the trail extremely well and took some great pictures of us (with our camera, so the pictures were free). We stopped for snacks and lunch (great sandwiches from Safeway), and the guide even showed us a fish restocking station. The biking itself was incredibly fun, but does require a fair bit of athleticism for both uphill and downhill sections (parents, be warned). We rode the shuttle back to the meeting point to get picked up in the afternoon. Fantastic experience overall." -Vincent W.
-- Vincent W.
I wanted to let you know that the vendor you had suggested when I first talked with the Northstar group sales office a year ago, Tahoe Adventure Company, was terrific. The two events we did with him ....Orienteering + Kayaking...were fun, community building, and a learning experience. Many people within our group voiced their appreciation for he and his staff. -Clark Family Reunion
-- Clark Family Reunion
